Customer service is extremely important to us, and your satisfaction is always 100% guaranteed.  If for any reason you feel that the product did not perform to your expectations, please return it within 30 days of receipt and include a copy of your original purchase. All returns are excepted, even if the product has been opened and used. Upon receiving your return and scanning the copy of your original purchase receipt, we will process a full refund, no questions asked. If you have any questions about the product or return instructions, please email info@LuxeHairFibers.com